As community banking continues to find its way back from the turbulent years of the financial crisis, optimism about the future is returning. History has proven time and again that remarkable changes emerge from times of adversity. For some financial institutions, there is a renewed interest and pursuit of mergers and acquisitions; for others, change means finding innovative ways to grow in order to meet the needs of clients, regulators, and other key stakeholders, including employees. Whatever the direction, future success is about change, and success will largely depend on the ability to change culture. So why do leaders seem to pay more attention to developing strategy and less attention to changing culture? The problem is many leaders think they know the culture of their financial institution, but may not know how to change it.
Length: 2 pages (PDF 53 kB)