No Consumer Complaints – Think Again

Financial Institutions

November 01, 2012

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Many times when the management of a financial institution is asked to supply documentation of consumer complaints, the answer is, “we have none.” This can be pretty surprising to an auditor or examiner, especially in the current regulatory environment where the Consumer Financial Protection Bureau is soliciting consumer opinions on various topics, creating proposals, and/or requesting more information from consumers to create new regulations.

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